top of page

TERMS OF USE

Effective Date: August 21, 2026
Last Updated: August 21, 2026

These Terms of Use (“Terms”) govern your access to and use of the Senia application, website, AI-powered features, and related services (collectively, “Senia” or the “Service”).

The Service is provided by Senia Yazılım Teknolojileri Ltd. Şti., Türkiye (“Senia,” “we,” “us,” or “our”).

Please read these Terms carefully before using Senia.

By affirmatively accepting these Terms, creating or activating an account where acceptance is required, or otherwise using the Service after these Terms have been presented to you, you agree to be bound by them.

If you do not agree to these Terms, do not use Senia.

1. ELIGIBILITY AND LEGAL CAPACITY

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, and have legal capacity to enter into these Terms.

If you access, configure, manage, or use Senia for or on behalf of another person, you represent and warrant that:

  • the person has validly authorized or agreed to that use; or

  • you otherwise have lawful authority to act on that person’s behalf.

You must not create, configure, connect, manage, or operate Senia for another person without valid permission or other lawful authority.

Accepting these Terms on behalf of another person does not, by itself, give you authority to consent to every processing, disclosure, or sharing of that person’s personal data.

Where applicable law requires separate consent, authorization, or another legal basis for a specific activity, that requirement must be satisfied separately.

2. SENIA IS AN AI-POWERED DIGITAL ASSISTANT

Senia is an AI-powered digital assistant.

When you interact with Senia’s AI functionality, you are interacting with an artificial intelligence system, not a human.

Senia may generate conversational responses, general information, explanations, suggestions, recommendations, or guidance.

Some AI-generated responses may resemble professional advice.

However, Senia is not a licensed medical, legal, psychological, financial, or professional caregiving service, and Senia-generated content does not constitute and is not a substitute for professional advice, diagnosis, treatment, care, supervision, or other qualified professional services.

Senia does not create a doctor-patient, therapist-patient, attorney-client, fiduciary, professional caregiver, guardianship, or other professional relationship.

3. AI OUTPUT MAY BE INCORRECT

Artificial intelligence systems can make mistakes.

AI-generated content provided by Senia may be:

  • inaccurate;

  • incomplete;

  • outdated;

  • inconsistent;

  • misleading;

  • fabricated;

  • inappropriate;

  • misunderstood;

  • unsuitable for a particular individual; or

  • unsuitable for a particular situation.

Senia does not guarantee that any AI-generated response is accurate, complete, reliable, current, safe, or appropriate.

You are responsible for evaluating whether and how to use or act upon any information generated by Senia.

You should independently verify important information and obtain advice from an appropriately qualified professional where appropriate.

To the maximum extent permitted by applicable law, any reliance on AI-generated content is at your own risk.

4. NO PROFESSIONAL ADVICE

Senia may provide general information or guidance concerning topics including health, wellbeing, daily life, caregiving, relationships, or other subjects.

Such information may resemble professional advice but is provided for general informational and supportive purposes only.

Senia-generated content does not constitute medical, legal, psychological, financial, caregiving, or other professional advice.

You must not use Senia as the sole basis for decisions that may materially affect:

  • health;

  • medical treatment;

  • medication;

  • physical safety;

  • mental wellbeing;

  • legal rights;

  • financial interests;

  • caregiving arrangements; or

  • the health, safety, or wellbeing of another person.

You remain responsible for determining when qualified professional assistance is appropriate.

5. HEALTH AND MEDICAL LIMITATIONS

Senia is not intended to diagnose, treat, cure, prevent, or monitor any disease, condition, or medical problem.

Senia is not intended to be used as a medical device or clinical decision-making system.

Senia should not be used to:

  • diagnose a medical condition;

  • determine whether medical intervention is required;

  • prescribe treatment;

  • modify treatment;

  • determine appropriate medication or dosage;

  • replace medical advice;

  • interpret symptoms as a substitute for professional assessment; or

  • monitor an individual’s medical condition.

Always seek appropriately qualified medical assistance for medical questions or decisions where professional assessment is appropriate.

Nothing generated by Senia should cause you to delay seeking appropriate professional care.

6. NO MEDICATION REMINDER OR MEDICATION MANAGEMENT SERVICE

Senia does not operate a medication-reminder, medication scheduling, medication adherence monitoring, medication administration, dosage management, prescription, or medication-management service.

Senia must not be relied upon to determine:

  • whether medication should be taken;

  • when medication should be taken;

  • what medication should be taken;

  • the appropriate dosage;

  • whether medication has been taken; or

  • whether medication or treatment should be started, stopped, or changed.

A user may voluntarily discuss medications or health-related subjects during an AI conversation.

Any response generated in such a conversation remains subject to all AI, professional-advice, health, and reliance limitations in these Terms.

7. SENIA IS NOT AN EMERGENCY SERVICE

SENIA IS NOT AN EMERGENCY SERVICE.

Senia must not be relied upon in any emergency, urgent situation, or time-critical health or safety situation.

Senia does not guarantee the detection, identification, escalation, communication, notification, intervention, or resolution of an emergency.

This includes, without limitation:

  • medical emergencies;

  • serious illness;

  • falls;

  • injuries;

  • unconsciousness;

  • threats to personal safety;

  • self-harm or harm to others;

  • fires;

  • crimes;

  • accidents;

  • urgent caregiving situations; or

  • other circumstances requiring immediate assistance.

If you believe that you or another person may be in danger or requires urgent assistance, contact the appropriate local emergency service, healthcare professional, caregiver, family member, or other trusted person immediately.

Do not delay seeking emergency or professional assistance because of anything Senia says, does not say, detects, fails to detect, communicates, or fails to communicate.

8. NO DUTY TO MONITOR, SUPERVISE, INTERVENE OR RESPOND

Senia is not a continuous monitoring, supervision, emergency-response, alarm, medical-monitoring, or professional caregiving service.

To the maximum extent permitted by applicable law, Senia undertakes no duty to:

  • continuously monitor a user;

  • determine whether a user is safe;

  • supervise a user’s activities;

  • detect illness, injury, distress, emergencies, falls, or dangerous situations;

  • determine whether intervention is necessary;

  • contact emergency services;

  • contact healthcare providers;

  • contact caregivers, guardians, family members, representatives, or other persons;

  • provide continuous human review of AI interactions;

  • supervise treatment or medication;

  • determine whether an individual requires assistance;

  • verify information provided by a user; or

  • take action because of information that Senia received, generated, inferred, did not receive, did not generate, or failed to identify.

Except where applicable law imposes a duty that cannot lawfully be excluded, no feature, communication, notification, or functionality of Senia creates a duty to monitor, intervene, rescue, warn, supervise, or provide care.

A failure by Senia to identify, report, escalate, communicate, or respond to a situation must not be interpreted as confirmation that the situation is safe or non-urgent.

You are responsible for maintaining appropriate human supervision, professional care, emergency arrangements, communication channels, and other safeguards suitable for your circumstances.

9. SUPPLEMENTARY ASSISTANCE ONLY

Senia is designed to provide supplementary assistance.

It does not replace:

  • qualified human judgment;

  • human interaction;

  • appropriate professional advice;

  • healthcare;

  • professional caregiving;

  • appropriate supervision;

  • family involvement;

  • emergency planning;

  • safety systems; or

  • other safeguards appropriate to an individual’s circumstances.

Nothing in the Service constitutes a guarantee of safety, health, wellbeing, availability of care, quality of care, or any particular outcome.

10. USE FOR OR ON BEHALF OF ANOTHER PERSON

If you install, configure, connect, manage, access, or use Senia for or in relation to another person, you represent and warrant that you have all permissions, authorizations, and other lawful authority required for that activity.

You are responsible for determining whether your actions in relation to another person are lawful.

You must not:

  • impersonate another person;

  • create or manage another person’s account without authority;

  • provide another person’s information without lawful authority;

  • access another person’s information without authorization;

  • misrepresent your relationship with another person;

  • falsely represent yourself as a guardian, caregiver, representative, or authorized person; or

  • enable information sharing without any authorization required by applicable law.

To the extent permitted by law, Senia is entitled to rely upon the authority, identity, permissions, and information represented by you unless Senia has actual knowledge that they are invalid.

Use of Senia does not appoint Senia as a guardian, caregiver, healthcare provider, fiduciary, agent, representative, or supervisor of any individual.

11. CONNECTED FAMILY MEMBERS, CAREGIVERS AND OTHER TRUSTED PERSONS

Senia may provide optional functionality allowing a user to connect with family members, caregivers, guardians, representatives, or other trusted persons.

The availability and operation of such functionality may change over time.

Where information may be shared with another person, Senia may provide feature-specific notices, permissions, or controls describing the relevant sharing.

You are responsible for:

  • selecting appropriate connected persons;

  • ensuring that contact details are accurate;

  • ensuring you have authority to establish the connection;

  • understanding what information may be shared through the feature; and

  • removing or changing access when appropriate.

Senia does not guarantee that a connected person will:

  • receive a communication;

  • read a communication;

  • respond;

  • be available;

  • provide assistance; or

  • take any particular action.

The existence of a connection or notification feature does not convert Senia into an emergency, monitoring, caregiving, or safety service.

12. USER-PROVIDED INFORMATION

You are responsible for information you intentionally submit, communicate, upload, or otherwise provide through Senia.

You should avoid providing personal, confidential, health-related, financial, or other sensitive information unless reasonably necessary for the interaction.

If you submit information relating to another person, you represent that you are legally permitted to provide that information.

You must not use Senia to unlawfully disclose, obtain, or process another person’s confidential or personal information.

Senia does not guarantee that information supplied by users is accurate.

13. RIGHTS TO USER INPUTS

You retain any rights you may have in information or content that you lawfully provide to Senia.

You grant Senia and its service providers the limited rights reasonably necessary to host, transmit, process, reproduce, transform, and otherwise technically use your inputs solely as necessary to provide, secure, maintain, and operate the Service and as otherwise described in the Privacy Policy.

This section does not grant Senia ownership of your personal data.

You represent that you have sufficient rights and lawful authority to provide any content or information you submit.

14. AI-GENERATED OUTPUT

Subject to applicable law and third-party rights, you may use AI-generated output provided to you by Senia for lawful personal purposes.

Because artificial intelligence may generate similar or identical content for different users, Senia does not guarantee that any AI-generated output:

  • is unique;

  • is original;

  • is eligible for intellectual-property protection;

  • does not resemble content generated for others; or

  • does not implicate third-party rights.

You are responsible for determining whether a particular use of AI-generated content is appropriate and lawful.

15. PRIVACY POLICY

Senia’s processing of personal data is described separately in the Senia Privacy Policy.

The Privacy Policy explains, among other matters, the categories of personal data processed, purposes of processing, applicable legal bases, recipients or categories of recipients, international transfers where applicable, retention practices, and data-protection rights.

The Privacy Policy is provided for transparency and information purposes.

Acceptance of these Terms does not constitute blanket consent to every personal-data processing activity described in the Privacy Policy.

Where applicable law requires consent for a particular processing activity, Senia will request that consent separately.

16. AI AND THIRD-PARTY TECHNOLOGY PROVIDERS

Senia may rely on third-party technology and service providers, including providers of:

  • artificial intelligence models;

  • voice and speech processing;

  • cloud infrastructure;

  • hosting;

  • authentication;

  • communications;

  • networking;

  • security;

  • analytics; and

  • other technical services.

The specific providers or technologies used by Senia may change over time.

Senia is not required to maintain any particular artificial-intelligence model, infrastructure provider, vendor, or technical architecture unless otherwise required by applicable law.

Relevant personal-data processing involving service providers is addressed in the Privacy Policy.

To the maximum extent permitted by law, Senia is not responsible for loss caused solely by the independent acts, omissions, failures, inaccuracies, outages, or unavailability of third-party services outside Senia’s reasonable control.

17. ACCOUNTS AND ACCOUNT SECURITY

Where an account is required, you are responsible for:

  • providing accurate information where required;

  • maintaining the security of your account;

  • maintaining the confidentiality of credentials;

  • preventing unauthorized access to your device or account; and

  • informing Senia where you reasonably believe unauthorized access has occurred.

You must not share credentials where doing so would enable unauthorized access.

Senia may implement authentication, verification, fraud-prevention, abuse-prevention, and other reasonable security controls.

You are responsible for activity occurring through your account to the extent that such activity results from your intentional conduct or failure to take reasonable security precautions, subject to applicable law.

18. ACCEPTABLE USE

You may use Senia only for lawful purposes and in accordance with these Terms.

You must not:

  • use Senia unlawfully or fraudulently;

  • impersonate another person;

  • falsely claim authority over another person;

  • violate another person’s privacy, confidentiality, or other rights;

  • use Senia to harass, threaten, exploit, abuse, or harm another person;

  • use Senia as a medical device, emergency system, safety-critical system, or professional decision-making substitute;

  • attempt to circumvent access controls or security measures;

  • introduce malware, malicious code, or harmful material;

  • interfere with the operation or security of the Service;

  • conduct unauthorized automated scraping or extraction;

  • reverse engineer, decompile, or attempt to derive source code except to the extent such restriction is prohibited by law;

  • use Senia to violate intellectual-property rights;

  • facilitate unlawful activity; or

  • misuse Senia in a manner reasonably likely to harm users, Senia, or third parties.

Senia may take reasonable action to prevent or address misuse.

19. SERVICE AVAILABILITY

Senia may be changed, updated, maintained, restricted, suspended, or discontinued from time to time.

Senia does not guarantee uninterrupted or error-free availability.

The Service may become unavailable because of:

  • planned maintenance;

  • software failures;

  • hardware failures;

  • internet or telecommunications failures;

  • third-party outages;

  • AI-provider failures;

  • cybersecurity events;

  • changes required by law or regulation;

  • force majeure events; or

  • circumstances outside Senia’s reasonable control.

Because Senia is not an emergency, monitoring, or safety service, you must maintain appropriate alternatives for important communication, caregiving, health, and safety needs.

20. CHANGES TO FEATURES

Senia may add, modify, replace, restrict, or remove functionality as the Service evolves.

This may include changes to:

  • AI models;

  • voice functionality;

  • interfaces;

  • connected-person functionality;

  • integrations;

  • technical providers; or

  • other Service features.

Where applicable law requires advance notice, continued functionality, cancellation rights, renewed consent, or renewed contractual acceptance, Senia will comply with those requirements.

Otherwise, no user acquires a permanent contractual right to the continued availability of a particular feature merely because it was previously available.

21. PAID FEATURES AND SUBSCRIPTIONS

Senia may offer paid features, subscriptions, or other purchases.

Where a purchase is offered, the applicable price, billing period, renewal terms, cancellation information, and other material conditions will be presented before purchase as required by applicable law.

Where payment is processed through an application store or third-party payment provider, that provider’s payment and billing terms may also apply.

Nothing in these Terms limits any mandatory cancellation, withdrawal, refund, or consumer rights available under applicable law.

Senia will not charge you merely because these Terms refer to the possibility of paid features.

22. THIRD-PARTY APP STORES AND SERVICES

If you obtain Senia through a third-party application store or platform, additional terms imposed by that platform may apply.

The relevant platform may be responsible for certain billing, refund, distribution, download, or account-management functions.

Senia may also link to or integrate with third-party products or services.

Third-party products and services are governed by their own terms and privacy practices.

Senia is not responsible for third-party products or services except to the extent liability cannot lawfully be excluded.

23. INTELLECTUAL PROPERTY

Except for user-provided content and third-party materials, Senia and its underlying:

  • software;

  • source and object code;

  • interfaces;

  • designs;

  • trademarks;

  • logos;

  • branding;

  • documentation;

  • audiovisual elements;

  • databases;

  • features; and

  • proprietary technology

are owned by or licensed to Senia and are protected by applicable intellectual-property laws.

Subject to these Terms, Senia grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to use the Service for its intended lawful purposes.

No ownership rights are transferred to you.

24. FEEDBACK

If you voluntarily provide ideas, suggestions, comments, improvements, or other feedback concerning Senia, you grant Senia a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback for any lawful purpose without obligation to compensate you.

This section does not transfer ownership of your personal data or confidential information merely because it is communicated to Senia.

25. ASSUMPTION OF AI-RELATED RISK

You acknowledge that the use of generative artificial intelligence involves inherent limitations and risks.

These include the possibility that content may be inaccurate, incomplete, misleading, fabricated, inappropriate, or incorrectly interpreted.

To the maximum extent permitted by applicable law, you voluntarily assume the ordinary and reasonably foreseeable risks associated with choosing to use AI-generated information after the limitations described in these Terms have been disclosed to you.

This section does not transfer to you any liability that applicable law does not permit Senia to exclude, limit, or transfer.

26. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENIA AND THE SERVICE ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.

To the maximum extent permitted by applicable law, Senia disclaims all express, implied, statutory, and other warranties or conditions, including warranties or conditions concerning:

  • merchantability;

  • fitness for a particular purpose;

  • satisfactory quality;

  • accuracy;

  • reliability;

  • availability;

  • uninterrupted operation;

  • non-infringement;

  • security;

  • suitability for professional use;

  • suitability for healthcare use;

  • suitability for caregiving;

  • suitability for emergency use; and

  • suitability for safety-critical use.

Senia does not warrant or guarantee that:

  • AI-generated content will be accurate;

  • Senia will identify any particular circumstance;

  • a communication will be delivered or received;

  • a connected person will respond;

  • an emergency will be detected;

  • harm will be prevented;

  • the Service will always be available;

  • the Service will meet every user’s expectations; or

  • use of Senia will produce any particular health, safety, caregiving, emotional, or other outcome.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, STATUTORY GUARANTEE, OR OTHER RIGHT THAT APPLICABLE LAW DOES NOT PERMIT TO BE EXCLUDED OR LIMITED.

27. LIMITATION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENIA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

To the maximum extent permitted by law, this includes losses arising from or relating to:

  • reliance on AI-generated content;

  • decisions made using AI-generated content;

  • loss of data;

  • loss of profits;

  • loss of revenue;

  • loss of opportunity;

  • loss of goodwill;

  • service interruption;

  • inability to access Senia;

  • delayed or failed communications;

  • third-party-service failures;

  • AI-provider failures;

  • unauthorized access resulting from failure to take reasonable account-security measures;

  • actions or omissions of connected family members, caregivers, guardians, representatives, or other users; or

  • a decision by another person based upon information received through Senia.

These exclusions apply regardless of the legal theory asserted and, where legally permissible, even if Senia was advised that the loss was possible.

These exclusions do not apply where applicable law prohibits the exclusion or limitation concerned.

28. LIMITATION OF AGGREGATE LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude liability for any matter that applicable law requires to remain available, which may include certain liability relating to fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury, or mandatory consumer, privacy, or data-protection rights.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENIA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT YOU DIRECTLY PAID TO SENIA FOR THE SERVICE DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(B) USD 100 OR ITS EQUIVALENT IN LOCAL CURRENCY.

The cap applies collectively to all related claims, causes of action, losses, and legal theories arising from the same or related facts or circumstances.

Where applicable law requires a greater minimum remedy or prohibits the application of this limitation, that mandatory rule applies only to the extent required by law.

29. THIRD-PARTY CLAIMS AND INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Senia, its affiliates, officers, directors, employees, and contractors from third-party claims, liabilities, damages, judgments, costs, and reasonable legal expenses arising directly from:

  • your intentional or unlawful misuse of Senia;

  • fraudulent conduct by you;

  • your material violation of these Terms;

  • your violation of another person’s privacy, confidentiality, intellectual-property, or other legal rights;

  • information concerning another person that you intentionally provide without lawful authority;

  • your unauthorized creation, management, or access of another person’s account;

  • your false representation that you have consent or authority to act for another person; or

  • unlawful activity conducted through your account by you.

This obligation applies only to the extent permitted by applicable law.

It does not require you to indemnify Senia for Senia’s own conduct to the extent responsibility for that conduct cannot lawfully be transferred, excluded, or limited.

30. NO SPECIAL, FIDUCIARY OR CAREGIVING RELATIONSHIP

Use of Senia does not establish any:

  • doctor-patient relationship;

  • healthcare-provider relationship;

  • therapist-patient relationship;

  • attorney-client relationship;

  • professional caregiving relationship;

  • fiduciary relationship;

  • guardianship;

  • agency relationship;

  • duty of supervision; or

  • other professional or special relationship

between Senia and you or between Senia and any person for whom Senia is used.

No AI response, notification, connection feature, or other functionality should be interpreted as creating such a relationship.

31. SUSPENSION AND TERMINATION

You may stop using Senia at any time.

Senia may suspend, restrict, or terminate access where reasonably necessary because of:

  • material breach of these Terms;

  • unlawful use;

  • fraudulent activity;

  • misuse;

  • threats to users or third parties;

  • cybersecurity risk;

  • abuse of the Service;

  • legal or regulatory requirements;

  • technical necessity; or

  • discontinuation of the Service.

Where applicable consumer law requires advance notice or another procedure, Senia will comply with that requirement.

Termination does not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination will survive to the extent permitted by law.

32. TIME LIMIT FOR CLAIMS

TO THE EXTENT PERMITTED BY APPLICABLE LAW, any claim arising out of or relating to Senia, the Service, or these Terms must be commenced within one year after the claimant knew or reasonably should have known of the facts giving rise to the claim.

If applicable law prohibits contractual shortening of the relevant limitation period, establishes a mandatory longer limitation period, or otherwise prevents this provision from applying, the applicable mandatory statutory period will govern.

This provision does not shorten any limitation period that cannot lawfully be shortened by contract.

33. GOVERNING LAW

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws rules, except where mandatory applicable law requires otherwise.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections available to you under law that cannot validly be excluded by contract.

In particular, where applicable law provides mandatory protections based upon your habitual residence or place of residence, those protections remain unaffected.

34. CONSUMERS IN TÜRKİYE

If you are a consumer in Türkiye, nothing in these Terms restricts mandatory rights available to you under applicable Turkish consumer law.

Where applicable law gives you the right to bring a matter before a competent Consumer Arbitration Committee, Consumer Court, or other competent authority, these Terms do not remove that right.

35. EUROPEAN UNION AND EEA CONSUMERS

If you are a consumer habitually resident in the European Union or European Economic Area, the choice of Turkish law in these Terms does not deprive you of mandatory consumer protections that would otherwise apply to you and that cannot validly be waived by agreement.

Nothing in these Terms requires an EU or EEA consumer to bring a claim exclusively before a court in Türkiye where applicable consumer-jurisdiction rules provide that the consumer may bring proceedings elsewhere.

Mandatory consumer jurisdiction rights remain unaffected.

36. NON-CONSUMER JURISDICTION

If you use Senia in connection with a trade, business, profession, institution, or other activity that does not qualify as consumer use under applicable law, the courts and enforcement offices of Istanbul, Türkiye will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except where the parties have validly agreed to arbitration or mandatory law requires otherwise.

This provision does not override mandatory jurisdiction rights applicable to consumers.

37. UNITED STATES — BINDING INDIVIDUAL ARBITRATION AGREEMENT

THIS SECTION APPLIES TO USERS IN THE UNITED STATES AND AFFECTS IMPORTANT LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

Except as expressly provided below, you and Senia agree that disputes, claims, or controversies arising out of or relating to:

  • Senia;

  • the Service;

  • these Terms;

  • your use of Senia; or

  • the relationship between you and Senia

will be resolved through binding individual arbitration rather than litigation before a judge or jury.

This arbitration agreement is governed by the United States Federal Arbitration Act (“FAA”).

The FAA governs the interpretation and enforceability of this arbitration agreement to the maximum extent applicable.

37.1 Informal Dispute Resolution

Before commencing arbitration, the party seeking relief must provide written notice describing:

  • the claimant;

  • the relevant account, where applicable;

  • the nature and factual basis of the dispute; and

  • the relief requested.

The parties will attempt in good faith to resolve the matter informally for at least 30 days after receipt of a complete dispute notice.

Nothing in this section prevents either party from seeking urgent relief where waiting would cause irreparable harm and applicable law permits such relief.

37.2 Arbitration Administrator and Rules

If the dispute is not resolved through the informal process, arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules applicable at the time arbitration is commenced, subject to these Terms and applicable law.

If AAA is unavailable or declines to administer a particular arbitration and the parties cannot agree upon an alternative administrator, a court with jurisdiction may appoint an arbitrator or arbitration administrator as permitted by law.

Fees will be allocated in accordance with applicable AAA rules and applicable law.

Senia will not require a consumer to bear arbitration costs that applicable law requires Senia to pay.

37.3 Location and Format

Consumer arbitration may be conducted, as permitted by the applicable rules and law:

  • through written submissions;

  • by telephone;

  • by video conference;

  • in the county or judicial district where you reside; or

  • at another mutually agreed location.

Senia will not require an individual U.S. consumer to travel to Türkiye solely to pursue a consumer arbitration.

37.4 Individual Proceedings

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SENIA AGREE THAT COVERED CLAIMS WILL BE BROUGHT AND RESOLVED ONLY ON AN INDIVIDUAL BASIS.

Neither party may seek to have a covered dispute arbitrated as a:

  • class action;

  • collective action;

  • consolidated action;

  • representative action; or

  • private-attorney-general proceeding,

except where applicable law provides a right that cannot lawfully be waived.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim, except where applicable law requires otherwise.

37.5 Jury Trial Waiver

For disputes subject to arbitration:

YOU AND SENIA EACH UNDERSTAND AND AGREE THAT ARBITRATION REPLACES THE RIGHT TO HAVE THE DISPUTE DECIDED IN COURT BY A JUDGE OR JURY.

37.6 Small Claims Court

Either party may bring an eligible individual claim in a small claims court of competent jurisdiction instead of arbitration.

37.7 Government and Regulatory Authorities

Nothing in these Terms prevents you from:

  • contacting;

  • reporting information to;

  • filing a complaint with; or

  • seeking assistance from

an appropriate governmental, law-enforcement, regulatory, or consumer-protection authority.

37.8 Non-Waivable Relief

Nothing in this arbitration agreement waives any right to seek public injunctive relief or another remedy where applicable law prohibits that right or remedy from being waived or subjected exclusively to arbitration.

37.9 Right to Opt Out of Arbitration

You may opt out of this Arbitration Agreement within 30 days after you first accept these Terms.

To opt out, send Senia a written notice using the legal contact method identified in the Service or Privacy Policy.

Your notice must:

  • identify the Senia account concerned;

  • include sufficient information to identify you; and

  • clearly state:

“I opt out of the Senia Arbitration Agreement.”

A valid and timely opt-out applies only to the Arbitration Agreement.

It does not affect the remaining Terms or your ability to use Senia.

37.10 Effect of Arbitration Opt-Out

If you validly opt out, disputes that otherwise would have been subject to arbitration may be brought before a court having jurisdiction under applicable law.

The remainder of these Terms continues to apply.

37.11 Severability of the Arbitration Agreement

If a particular part of this Arbitration Agreement is held unenforceable, it will be interpreted, limited, or severed to the minimum extent legally necessary.

The remainder will remain effective to the maximum extent permitted by law, unless the unenforceable provision is legally determined to be inseparable from the fundamental agreement to arbitrate.

38. CHANGES TO THESE TERMS

Senia may update these Terms from time to time for reasons including:

  • changes to the Service;

  • changes to technology;

  • legal or regulatory developments;

  • security requirements;

  • changes to business operations; or

  • clarification of existing provisions.

The updated Terms will identify the applicable effective or last-updated date.

Where a change is material, Senia will provide notice appropriate to the circumstances.

Where applicable law requires renewed acceptance, Senia will request renewed acceptance before the updated provision becomes binding.

No change will retroactively eliminate a right or claim that had already accrued where doing so is prohibited by applicable law.

39. ELECTRONIC AGREEMENT AND RECORDS

These Terms may be presented and accepted electronically.

By affirmatively selecting an acceptance control or otherwise taking an action clearly identified as acceptance, you intentionally manifest your agreement to these Terms.

Senia may retain records reasonably necessary to establish what was presented and accepted, including where appropriate:

  • account identifier;

  • Terms version;

  • cryptographic hash or equivalent identifier for the Terms presented;

  • date and time of acceptance;

  • application version or build;

  • applicable legal-flow or country designation;

  • acknowledgment events presented during onboarding; and

  • for U.S. users, arbitration acceptance or valid opt-out status.

Such records will be handled in accordance with the Privacy Policy and applicable law.

Nothing in this section means that every interaction with Senia constitutes a legal signature or overrides formalities that applicable law requires for a particular transaction.

40. SEVERABILITY AND MAXIMUM ENFORCEMENT

If any provision of these Terms is held to be illegal, invalid, unfair, or unenforceable, that provision will be interpreted, limited, modified, or severed only to the minimum extent necessary to comply with applicable law.

To the extent legally permitted, the provision will be enforced to the maximum extent permitted by applicable law rather than invalidated entirely.

The remaining provisions will remain in effect.

41. NO WAIVER

A failure or delay by Senia in enforcing any provision of these Terms does not constitute a waiver of that provision or of Senia’s right to enforce it later.

A waiver concerning one matter does not constitute a waiver concerning another matter.

42. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without Senia’s prior written consent, except where applicable law provides otherwise.

Senia may assign or transfer these Terms in connection with:

  • a merger;

  • corporate restructuring;

  • acquisition;

  • sale of assets;

  • financing;

  • transfer of the Service; or

  • similar corporate transaction,

provided that mandatory consumer and data-protection rights remain unaffected.

43. FORCE MAJEURE

To the maximum extent permitted by applicable law, Senia will not be responsible for delay or failure caused by circumstances outside its reasonable control, including:

  • natural disasters;

  • war;

  • civil unrest;

  • governmental action;

  • telecommunications failures;

  • internet outages;

  • power failures;

  • labor disruptions;

  • cybersecurity events originating outside Senia’s reasonable control;

  • widespread cloud or infrastructure failures;

  • failures of third-party AI providers; or

  • other force majeure events.

This section does not excuse obligations that applicable law does not permit to be excluded.

44. NO PARTNERSHIP OR AGENCY

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, or agency relationship between you and Senia.

Your use of Senia does not authorize you to make commitments on behalf of Senia.

45. ENTIRE AGREEMENT

These Terms constitute the agreement between you and Senia concerning your use of the Service, together with any additional terms expressly presented and accepted for a particular optional feature.

The Privacy Policy is a separate transparency document concerning personal-data processing.

Acceptance of these Terms does not transform the Privacy Policy into blanket consent to personal-data processing.

46. NO RELIANCE ON EXTERNAL STATEMENTS

To the maximum extent permitted by applicable law, you acknowledge that your agreement to these Terms is based upon the Service and contractual commitments expressly presented to you and not upon any guarantee or promise that is not incorporated into these Terms.

Nothing in this provision excludes or limits liability for fraud, fraudulent misrepresentation, or another matter where such exclusion is prohibited by applicable law.

47. LANGUAGE

These Terms may be made available in more than one language.

Senia intends for all language versions to reflect the same legal meaning.

For users in Türkiye, and in circumstances where Turkish law requires the Turkish-language version to prevail, the Turkish-language version shall govern.

For other users, to the extent permitted by applicable law, if there is an irreconcilable inconsistency between different language versions, the English-language version shall govern.

If applicable law requires a particular language version to prevail or requires a different interpretation for the protection of a consumer, such mandatory legal requirements shall apply.

48. CONTACT

Questions, legal notices, arbitration opt-out requests, or other communications concerning these Terms may be submitted using the legal contact information made available:

  • within the Senia application;

  • on the Senia website; or

  • in the Senia Privacy Policy.

49. ACKNOWLEDGMENT

By accepting these Terms, you acknowledge that:

  • Senia is an AI-powered digital assistant;

  • you understand that you are interacting with artificial intelligence rather than a human;

  • Senia-generated information may be inaccurate or misleading;

  • Senia-generated content may resemble professional advice but is not a substitute for professional services;

  • Senia is not an emergency or professional monitoring service;

  • Senia does not operate a medication-reminder or medication-management service;

  • Senia does not replace appropriate human care, supervision, professional advice, or emergency arrangements;

  • if you use Senia for another person, you are responsible for having any permission or authority required by law;

  • important decisions should not be based solely on Senia-generated content;

  • the Privacy Policy is separate from these Terms; and

  • you have had an opportunity to review these Terms before accepting them.

By accepting these Terms, you confirm that you have had a reasonable opportunity to review them and agree to be bound by them.

bottom of page