Last Updated: August 20, 2026

 

This Privacy Policy explains how Senia Yazılım Teknolojileri Ltd. Şti. (“Senia,” “we,” “us,” or “our”) collects, uses, stores, transfers, protects, and otherwise processes personal data in connection with the Senia mobile application, Guardian Dashboard, website, and related services (collectively, the “Services”).

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1. DATA CONTROLLER

The data controller responsible for the processing described in this Privacy Policy is:

 

Senia Yazılım Teknolojileri Ltd. Şti.
BRANDIUM Residence No:3a
R5 Blok, D:48
34750 Istanbul, Türkiye

Trade Registry No.: 1150208
Email: legal@heysenia.com

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2. USERS OF SENIA

 

Senia generally involves two types of users.

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Guardian / Caregiver

 

A family member, caregiver, guardian, or other authorized person who creates an account and configures or manages certain aspects of Senia for another person through the Guardian Dashboard.

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Senior User

 

The individual who primarily interacts with the Senia AI companion.

Where a Guardian provides personal information relating to another person, the Guardian must have any authority, permission, or consent required by applicable law.

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3. GUARDIAN ACCOUNT INFORMATION​

We may collect and store:

• user or account identifier;

• full name;

• email address;

• authentication information;

• security-related information;

• Guardian account preferences; and

• information necessary to operate the Guardian Dashboard.

 

We use this information to:

• create and authenticate accounts;

• secure access to the Guardian Dashboard;

• associate the Guardian with the relevant Senior User;

• communicate with the Guardian;

• operate the Services; and

• maintain account security.

 

4. SENIOR PROFILE AND PREFERENCE INFORMATION

We may collect and store:

• nickname or preferred name;

• preferred language;

• preferred name for the AI companion;

• hobbies and interests;

• accessibility preferences;

• High Contrast preference;

• Voice-Only preference; and

• subscription or entitlement information.

 

We use this information to personalize:

• conversations;

• accessibility features;

• interface preferences;

• language; and

• available functionality.

 

5. PERSONAL AND EMERGENCY CONTACT INFORMATION

A Guardian may provide information about people the Senior User may wish to contact, including:

• name;

• telephone number; and

• relationship to the Senior User.

 

This information is used to enable contact and voice-assisted calling functionality.

 

Where the application’s encryption functionality applies, designated contact information may be encrypted on the device before transmission and stored in encrypted form.

 

Guardians should only provide another person’s contact information where they are authorized to do so.

 

6. VOICE AND AI INTERACTION DATA

Voice interaction is a core Senia feature.

 

When a Senior User speaks to Senia, audio from the device microphone is transmitted for real-time artificial intelligence processing so that Senia can understand the interaction and generate a response.

 

Senia uses one or more third-party artificial intelligence service providers to provide this functionality.

 

Depending on the interaction, information sent for AI processing may include:

• voice audio;

• transcribed or textual content;

• the user’s request;

• relevant conversation context;

• system instructions necessary to operate Senia; and

• other information reasonably necessary to generate a response.

 

Raw Voice Recordings

 

Senia does not permanently store raw voice recordings in its own application database.

Raw audio is transmitted for processing in connection with the real-time interaction.

 

7. THIRD-PARTY AI SERVICE PROVIDERS

Senia relies on third-party AI infrastructure providers to operate certain conversational features.

The specific provider or underlying AI model may change over time as technology, availability, security, performance, functionality, and commercial requirements evolve.

We select providers under contractual and data-protection arrangements appropriate to the nature of the services they provide.

 

Third-party AI providers may process interaction information for purposes including:

• generating the requested AI response;

• operating the relevant AI service;

• maintaining security;

• detecting abuse or misuse;

• troubleshooting and reliability; and

• complying with applicable legal obligations.

 

Retention practices may vary between providers.

 

A change of AI provider does not necessarily require an amendment to this Privacy Policy where:

• the categories of personal data processed remain materially the same;

• the purpose of processing remains materially the same;

• users’ privacy rights are not materially changed; and

• appropriate data-protection safeguards remain in place.

 

Where a provider change materially changes how personal data is used, retained, transferred, or protected, we will update this Privacy Policy or provide additional notice where required by applicable law.

Senia does not sell voice conversations or AI interaction data to AI providers or advertisers.

 

8. INFORMATION VOLUNTARILY SHARED DURING AI CONVERSATIONS

Senia provides open-ended conversational functionality.

 

As a result, users may voluntarily mention personal or sensitive information during a voice or text conversation.

For example, a user may choose to discuss:

• how they are feeling;

• family or relationship matters;

• personal circumstances;

• health-related matters;

• appointments or plans; or

• other sensitive information.

 

Such information is not required for ordinary use of Senia unless it is relevant to the particular interaction initiated by the user.

 

If a user voluntarily includes sensitive information in a conversation, that information may be processed as part of the conversational request and may, where relevant, be reflected in a Conversation Memory.

Users should avoid sharing sensitive personal information that is unnecessary for the interaction.

 

9. CONVERSATION MEMORIES

Senia may create text-based summaries of conversations to provide continuity and personalization in future interactions.

These are referred to as Conversation Memories.

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Conversation Memories may include information such as:

• personal interests;

• preferences;

• family-related information;

• future plans mentioned during conversations; and

• other information relevant to maintaining conversational continuity.

 

Senia’s memory functionality is designed to retain:

• a consolidated General Profile or long-term memory; and

• the two most recent conversation summaries.

 

Older conversation summaries may be automatically deleted or consolidated as the memory profile is updated.

 

Senia does not need to permanently retain complete raw conversation histories in order to provide this functionality.

 

Where the application’s encryption functionality applies, Conversation Memories may be stored in encrypted form.

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10. GUARDIAN DASHBOARD AND ACTIVITY INFORMATION

Senia may provide an authorized Guardian with limited information about the Senior User’s use of the application.

 

This may include:

• general application engagement;

• completion of conversations;

• completion of check-ins;

• timestamps of relevant activity; and

• other limited engagement events.

 

The Guardian Dashboard is designed to provide general activity and engagement information rather than unrestricted access to the Senior User’s complete private conversations.

Senia does not provide Guardians with full conversation transcripts through the Guardian Dashboard unless a specific feature expressly states otherwise.

 

11. PUSH NOTIFICATION AND DEVICE INFORMATION

 

Senia may process technical information necessary to send notifications to authorized devices.

 

This may include:

• push-notification tokens;

• application installation identifiers;

• device platform information; and

• information necessary to route a notification.

 

We may use third-party notification infrastructure to provide this functionality.

 

We seek to limit notification content where appropriate to reduce unnecessary disclosure of personal information on device lock screens or notification interfaces.

 

12. PURCHASE AND SUBSCRIPTION INFORMATION

Purchases and subscriptions may be processed through third-party application marketplaces or payment platforms, including the Apple App Store and Google Play Store where applicable.

 

Senia does not directly collect or store complete payment-card numbers used for native app-store purchases.

 

We may receive information necessary to manage subscription access, including:

• subscription status;

• product or plan identifier;

• transaction or purchase identifier;

• entitlement status; and

• subscription validity information.

 

Payment providers and application marketplaces process payment information under their own applicable privacy and payment terms.

 

13. WEB SEARCH AND REAL-TIME INFORMATION

 

When a user requests current information, such as:

• news;

• weather;

• current events; or

• other real-time information,

 

Senia may use a third-party internet-search or information-retrieval provider.

 

Information necessary to perform the request may be transmitted to the relevant provider.

 

This may include:

• the search-related request;

• relevant conversational context; and

• information necessary to generate the requested answer.

 

Users should avoid including unnecessary personal or sensitive information in general web-search requests.

 

14. DEVICE, SECURITY AND CONSENT INFORMATION

We may process technical information necessary to operate and secure the Services, including:

• device information;

• operating system information;

• application version;

• IP address;

• authentication records;

• timestamps;

• diagnostic information;

• security information;

• consent status;

• version of legal documentation accepted; and

• a record or hash associated with a consent or acceptance event.

 

We may use this information for:

• authentication;

• security;

• fraud and abuse prevention;

• troubleshooting;

• service reliability;

• legal compliance; and

• maintaining evidence of user consent or acceptance where appropriate.

 

15. WHY WE PROCESS PERSONAL DATA

We process personal data where necessary to:

• create and manage accounts;

• authenticate Guardians;

• operate the Guardian Dashboard;

• personalize the Senior User experience;

• provide AI conversational functionality;

• process real-time voice interactions;

• generate AI responses;

• maintain Conversation Memories;

• enable calling and contact functionality;

• provide general activity and engagement information;

• send notifications;

• provide accessibility functionality;

• manage subscription entitlements;

• provide customer support;

• maintain the security and integrity of the Services;

• detect fraud, abuse, or misuse;

• troubleshoot technical problems;

• comply with legal obligations; and

• establish, exercise, or defend legal rights.

 

We do not process personal data for materially incompatible purposes without providing any notice or obtaining any consent required by applicable law.

 

16. LEGAL BASES FOR PROCESSING

 

Depending on the type of information, user, and applicable law, Senia may rely on one or more of the following legal bases.

 

Performance of a Contract

Where processing is necessary to provide functionality requested by the user.

 

Consent

Where the user has enabled optional functionality or where consent is otherwise required by applicable law.

 

Sensitive Information

Because Senia provides open-ended AI conversations, a user may voluntarily disclose health-related or other sensitive information during an interaction.

Where such information constitutes special-category, sensitive, or specially protected personal data under applicable law, Senia will process it only where an appropriate legal basis exists, including explicit consent where required.

 

Legitimate Interests

Where permitted by law, we may process limited information where necessary for legitimate interests such as:

• maintaining security;

• preventing fraud and misuse;

• maintaining service reliability;

• troubleshooting; and

• protecting our legal rights.

 

Legal Obligations

Where processing is necessary to comply with applicable laws, regulatory requirements, court orders, or other legal obligations.

 

Establishment, Exercise or Defence of Legal Claims

Where information must reasonably be processed or retained to protect legal rights.

 

17. SERVICE PROVIDERS AND RECIPIENTS

Senia uses third-party service providers to operate the Services.

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Depending on the functionality used, these may include providers of:

• artificial intelligence infrastructure;

• cloud hosting;

• database infrastructure;

• authentication;

• push notifications;

• internet search and information retrieval;

• application distribution;

• subscription and payment management;

• security;

• communications; and

• other technical services.

 

The particular providers used by Senia may change over time.

 

We provide service providers only with information reasonably necessary to perform the relevant services and seek to apply appropriate contractual and data-protection safeguards.

 

Senia does not sell personal data.

 

18. INTERNATIONAL DATA TRANSFERS

Some service providers used by Senia operate internationally.

 

As a result, personal data may be processed in a country other than the country in which the user resides.

Where applicable data-protection law requires safeguards for international transfers, Senia uses an appropriate legal transfer mechanism.

 

Depending on the jurisdiction, this may include:

• an adequacy decision;

• standard contractual clauses;

• standard contracts recognized under Turkish data-protection law;

• binding corporate rules; or

• another legally permitted transfer mechanism.

 

For transfers subject to Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), Senia applies the applicable requirements governing transfers of personal data abroad.

 

19. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

 

Raw Voice Audio

Senia does not permanently retain raw voice recordings in its own application database.

Third-party AI providers may temporarily process or retain interaction information in accordance with the contractual, operational, security, and legal requirements applicable to their services.

 

Conversation Memories

Senia’s memory functionality is designed to maintain:

• a consolidated General Profile; and

• the two most recent conversation summaries.

Older conversation summaries may be deleted or consolidated.

 

Account and Profile Information

Account and profile information may be retained while the relevant account remains active and thereafter for a reasonable period where necessary for deletion processing, security, legal compliance, or dispute resolution.

 

Activity Information

General activity records may be retained for the period reasonably necessary to operate Guardian Dashboard functionality and related Services.

 

Security and Consent Records

Security, consent, and legal-acceptance records may be retained where reasonably necessary to:

• demonstrate compliance;

• maintain security;

• prevent fraud;

• resolve disputes; or

• establish, exercise, or defend legal rights.

 

When personal data is no longer required, it will be deleted, anonymized, or otherwise securely disposed of in accordance with applicable requirements.

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20. SECURITY

We use technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, misuse, or loss.

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Depending on the type of information, these measures may include:

• encryption in transit;

• encryption at rest where applicable;

• device-side encryption for designated information;

• authentication controls;

• restricted infrastructure access;

• access controls;

• security monitoring; and

• secure development practices.

 

No electronic system can provide an absolute guarantee of security.

Users are responsible for maintaining the security of their devices, account credentials, and applicable security PINs.

 

21. DATA PROVIDED ABOUT ANOTHER PERSON

 

Guardians may provide personal information relating to Senior Users or personal contacts.

 

If you provide personal data concerning another person, you must ensure that you have the legal basis, permission, authorization, or consent necessary to provide that information and enable the relevant processing.

 

Where required, the person concerned should be informed about this Privacy Policy and their privacy rights.

 

A Guardian’s actions do not remove or reduce the privacy rights of the individual whose personal data is processed.

 

22. YOUR PRIVACY RIGHTS

Depending on applicable law, individuals may have the right to:

• learn whether personal data concerning them is processed;

• request access to personal data;

• request correction of inaccurate or incomplete information;

• request deletion or erasure;

• request restriction of processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• request data portability where applicable;

• obtain information regarding recipients or categories of recipients;

• object to certain solely automated processing where applicable; and

• lodge a complaint with the competent data-protection authority.

 

These rights may be subject to applicable legal conditions and exceptions.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

Requests may be submitted to:

legal@heysenia.com

 

We may request information reasonably necessary to verify the identity or authority of the person submitting a request.

 

23. RIGHTS UNDER TURKISH DATA PROTECTION LAW

 

Where the KVKK applies, data subjects may exercise the rights available under Article 11 and other applicable provisions of Turkish data-protection law.

 

These may include rights to:

• learn whether personal data is processed;

• request information concerning processing;

• learn the purpose of processing;

• learn the recipients of personal data;

• request correction of incomplete or inaccurate data;

• request deletion or destruction where applicable legal conditions are satisfied;

• request notification of certain correction or deletion actions to recipients;

• object to certain adverse results arising exclusively through automated processing; and

• request compensation where applicable legal conditions are satisfied.

 

Requests concerning these rights may be submitted to legal@heysenia.com or through another legally recognized method.

 

24. EEA AND UK USERS

Where the GDPR, UK GDPR, or similar data-protection legislation applies, users may have additional rights relating to:

• access;

• correction;

• erasure;

• restriction;

• objection;

• portability; and

• withdrawal of consent.

 

Users may also have the right to lodge a complaint with the competent supervisory authority.

 

25. CHILDREN

Senia is intended for users aged 18 years and older.

 

The Services are not directed to children and should not be configured for a person under 18.

If we become aware that personal data relating to a child has been processed contrary to this requirement, we will take appropriate action in accordance with applicable law.

 

26. NO SALE OF PERSONAL DATA

 

Senia does not sell personal data for monetary consideration.

 

In particular, Senia does not sell:

• voice conversations;

• Conversation Memories;

• Guardian activity information;

• profile information; or

• contact information

to advertisers or data brokers.

 

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy where necessary to reflect material changes to:

• our Services;

• categories of personal data processed;

• purposes of processing;

• retention practices;

• international transfers;

• security practices; or

• legal requirements.

 

We may change individual technology vendors, infrastructure providers, or underlying AI models without changing this

 

Privacy Policy where the nature and purpose of the relevant processing remain materially the same.

 

Where a change materially affects users’ privacy rights or the way personal data is processed, we will update this Privacy

 

Policy or provide additional notice where required by applicable law.

 

Where applicable law requires renewed consent, we will request that consent before carrying out the relevant processing.

 

28. CONTACT US

For privacy questions, requests, or concerns:

 

Senia Yazılım Teknolojileri Ltd. Şti.
BRANDIUM Residence No:3a
R5 Blok, D:48
34750 Istanbul, Türkiye

Trade Registry No.: 1150208
Email: legal@heysenia.com